Zee Sanchez, aka “the happy cashier,” has worked at Redwood Sandwich Company in Scotts Valley for the past four years. Her nickname fits like a glove; she exudes genuine and passionate customer service that is rare and loves making people feel at home.
“When you feed people, that’s a way of showing love,” she says.
Redwood’s bread is delivered fresh daily and everything else is scratch-made in-house. The ambiance leans rustic with redwood accents. And the menu is customizable: “if you can imagine it, we can create it.”
Headlining sandwiches include the Club with turkey, thick-cut bacon, avocado and Jack cheese, and the Barbeque Tri-Tip piled with grilled onions and cheddar cheese. They also serve rotating soups like bacon/potato, split pea/ham and chicken/veggie, and the salads are all big, made-to-order and customizable with myriad lettuce, protein and dressing options. Hours are 10am-7pm every day.
What’s your philosophy on customer service?
ZEE SANCHEZ: Always treat people how you would want to be treated and always make them feel at home. It’s also important to always greet guests with a big smile, and explain everything on the menu with passion and in detail. I feel that treating people with kindness and love, making them feel like they’re right at home, will make them want to come back. We have so many regulars here, and knowing their name and usual order really makes them feel special.
How does Redwood Sandwich Company stand tall?
The fact that we make everything from scratch and with love, and always make sure guests leave with a full belly. Our proteins, like the turkey, tri-tip and meatballs, are all done in-house and so are all the spreads, like our pesto and chipotle sauces. We also encourage people to try our sides and other food items before buying, which makes them really happy. When people tell us they love our food, it means a lot to us and really rocks our world.
3105 Scotts Valley Drive, Scotts Valley, 515-7735; redwoodsandwichco.com
